Frequently asked
FAQ
Everything about ordering custom stand-up pouches — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is 500 pouches across all styles. Smaller pilot or sample runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the hundreds of thousands for national retail and subscription programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample or a printed proof so you can approve the physical pouch — film, finish, and print — before we run the full order. Ask about terms when you request your quote.
Can I mix pouch styles or sizes in one order?
Yes. You can combine styles — say a valve coffee pouch and a clear-window snack pouch — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, film, finish, and dieline on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Print-ready vector files (AI, EPS, PDF) are ideal. If you only have a photo or a PNG, our designers will recreate and lay out your artwork print-ready at no charge.
I don’t have finished packaging artwork — can you help?
Yes. Send your logo and a reference and our designers will build a full press-ready pouch layout, including your dieline, for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching, and full CMYK plus white on all styles. We’ll match your brand colors as closely as the film and print method allow and confirm them on your proof.
Can you add a window, valve, spout, or child-resistant zipper?
Yes. Clear windows in any shape, one-way degassing valves, screw-cap spouts, and certified child-resistant closures are all available depending on the style.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
About two to three weeks from approved mockup for standard styles; specialty add-ons like spouts or certified child-resistant closures may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm launch or retail reset date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Because pouches ship flat and light before filling, bulk orders are economical to ship.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment — common for multi-location or co-packer delivery.
What if my order arrives damaged or off-spec?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.
Pricing & Payment
How much do custom stand-up pouches cost?
Bulk pricing is by quote; typical ranges run from about $0.12 per pouch for simple films at volume up to $0.70 for specialty formats like spouted, compostable, or child-resistant pouches, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on size, film, finish, add-ons, and quantity. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What films and finishes are available?
Matte and gloss BOPP laminate, kraft and PLA compostable film, recyclable mono-PE, and high-barrier foil — in matte, gloss, kraft, clear-window, metallic foil, compostable, or white finishes.
Are your pouches food-safe?
Yes. Our films and inks are food-grade and suitable for direct food contact, and we use low-migration inks where required. Tell us your product and we’ll spec the right structure.
Do the pouches protect against moisture, oxygen, and light?
Yes. Our high-barrier laminates and foil structures guard against moisture, oxygen, and UV light to protect freshness, aroma, and shelf life. Barrier level is matched to your product.
Are compostable and recyclable options really certified?
Yes. Our compostable films meet industrial-compostable standards and our mono-PE structures are designed for recyclability, and we provide the documentation to support your packaging claims.
How should the pouches be stored and filled?
Store flat in a cool, dry place before filling. Pouches can be hand-filled or run on standard filling and heat-sealing equipment; tell us your line and we’ll confirm compatibility and seal specs.